Get shipping discounts,free samples,and more from trusted suppliers,register as a member to enjoy discounts
Sign up now

Return & Refund

b2b-bicmte Buyer Protection period allows you to get full refund if:

You claim not to have received your item(s)
Check more details below

Full or partial refund if the items are not as described

You can accept a partial refund and then keep the item(s).

You can return the item(s) for a full refund

How does b2b-bicmte protect you?

Contact the Seller

If you have not received your order on time, or the order is not as described, please contact the seller.

Open a dispute to submit your proposal

If the problem you are experiencing does not get solved by the seller, you can refer to
b2b-bicmte’s Return and Refund Policy on how to submit a dispute.

Escalate the dispute to b2b-bicmte

If you are not satisfied with the seller’s proposed solution, you can request b2b-bicmte Mediation.
b2b-bicmte will then arbitrate on your behalf, based on the evidence collected from both you and the seller.

Shopping Tips

Before placing an order, you are advised to check the seller’s information.

Transaction

Customer “feedback”

Detailed seller ratings

Do not confirm the delivery if you do not receive your order.

Check the condition in which the order arrives in.

Do not make any direct payment to any sellers.

Interpretation of DHgate Icons

On-time delivery

Learn More >

You will know when a seller ships out your order.

You will know when your order will be delivered.

Chinese brands

Learn More >

Genuine made-in-China products.

Brand quality assured.

Field certification

Learn More >

Authenticity check on sellers..

You will know when your order will be delivered.

Authorized Third-party Inspection Company involved.

Square Trade

Learn More >

Provides extended warranty for cell phones, laptops, and other electronic devices.

For buyers that reside within the U.S. only.

Prices are lower than the manufactures’ warranty.

b2b-bicmte

Learn More >

Faster delivery from U.S. warehouse.

Perfect return and refund service (Free to all U.S. based customers).

Merchandise quality

Learn More >

Test report issued by an authorized Third-party Inspection Company.

Products have passed strict quality tests.

Top Merchant

Learn More >

Sellers who provide excellent service, and high-quality products..

Sellers with a high annual sales volume.

Sellers with positive customer reviews.

Premium Merchant

Learn More >

Sellers who provide excellent service, and high-quality products.

Sellers who achieve the sales and credibility index as required.

Sellers who achieve the sales and credibility index as required.

Safety Environment for Transactions

Making your payment and transactions safe.

PCI-DSS certification

Making your payment and transactions safe.

PCI-DSS certification

Making your payment and transactions safe.

PCI-DSS certification